Payment Policy

At Fantaenz, we strive to make your shopping experience as smooth and seamless as possible. This payment policy outlines the payment methods we accept, our checkout process, and any other important information you should know when making a purchase.

Accepted Payment Methods
For all orders on our website, we accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • JCB
    By providing your payment details, you authorize us to charge the total amount of your order, including taxes, shipping fees, and any other applicable charges, using the payment method you select.

Currency
All prices on our website are listed in USD (United States Dollars). For international customers, your bank or payment processor may charge you in your local currency, and you may also incur foreign exchange fees or transaction charges. These fees are outside of Fantaenz's control, and we are not responsible for any additional fees levied by your financial institution.

Order Confirmation
After completing your purchase, you will receive an order confirmation email. This email will contain details of the products ordered, the total cost, billing address, and payment method used. If you do not receive the confirmation email, please check your spam folder or contact our customer support team to ensure your order was successfully placed.

Payment Authorization
All payments are processed through secure payment gateways. We work with trusted third-party payment processors to ensure that your payment information is securely handled. By placing an order, you authorize us to charge the total amount of your order, including taxes, shipping fees, and any other applicable charges, using the payment method you select.

Payment Security
We take the security of your payment information very seriously. Our website uses SSL encryption to protect data during transmission. Additionally, we work with secure payment gateways (such as PayPal, Stripe, etc.) that follow the highest security standards. We also comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure that your card details and other sensitive information are protected.
To protect your interests, we may verify your payment details or request additional information for certain transactions, especially large or unusual orders. If we cannot verify your payment, we may cancel your order and issue a full refund.

Order Cancellations and Changes
Once your payment is processed and your order is confirmed, changes to the order are generally not possible. However, if you need to cancel or modify an order, please contact us immediately at [email protected]. We will make every effort to accommodate your request, but cancellations or changes can only be made before the order has been shipped.
If your order has already been shipped, you may still return the items according to our return policy.

Failed or Declined Transactions
If your payment is declined or cannot be processed, we will notify you by email and ask you to update your payment details. You can try placing your order again using an alternative payment method. Please ensure that your payment method has sufficient funds and that all the information entered is correct.
If we are still unable to process your payment after multiple attempts, your order may be canceled.

Sales Tax
Sales tax will be added to your order based on the shipping address. The tax rate will be calculated according to the laws and regulations of the product's shipping location. Tax rates may vary by state, city, or country. The applicable sales tax amount will be shown at checkout before you confirm your order.
For international orders, import duties, taxes, and any other fees are not included in the product price and are the responsibility of the buyer.

Refunds
If you are eligible for a refund based on our return policy, the amount will be refunded to the original payment method used at the time of purchase. Refund processing times may vary depending on the payment provider but typically take 5-10 business days for the funds to appear in your account.
Please note that shipping fees are non-refundable unless the return is due to our error.

Payment Disputes
If you dispute any charges on your account, please contact us as soon as possible so we can address the issue. We strive to provide excellent customer service and will work with you to investigate and resolve any concerns. However, if we receive a chargeback or payment dispute from your bank or payment provider, we reserve the right to freeze or suspend your account until the issue is resolved.

Gift Cards and Promo Codes
We offer gift cards and promo codes that can be used for shopping on our website. The terms and conditions for using gift cards or promo codes will be provided when available. Be sure to apply any promo codes at checkout to receive the discount.

  • Gift Cards: Fantaenz gift cards can be purchased and used for future purchases. Gift cards are valid until the balance is used up.
  • Promo Codes: If a promo code is used, the discount will be reflected in the order total before payment processing.
    Gift cards and promo codes cannot be exchanged for cash.

Payment Processing Time
After submitting payment, transactions usually take a few minutes to process. However, processing times may vary depending on the payment method used. PayPal and credit card payments are usually processed quickly, while bank transfers may take several business days to complete.

Billing Information Errors
The billing information provided must be accurate and complete. If your payment details or billing address are incorrect, we may not be able to process your order. Please carefully review the information entered during checkout to avoid delays or cancellations.

Payment Policy Updates
We may update this payment policy from time to time to reflect changes in our payment methods, security measures, or other relevant information. All updates will be posted on this page, and we encourage you to review the policy regularly.

Contact Us
If you have any questions about our payment policy or need assistance with an order, please feel free to contact us:

  • Email: [email protected]
  • Phone: +1 580-679-4507
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (Eastern Standard Time)