Privacy policy

At Fantaenz, we value the trust you place in us and are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases. We are transparent about the ways in which your data is used and strive to maintain the highest standards of data protection in accordance with relevant laws and regulations.

By using our website, you agree to the practices outlined in this Privacy Policy. Please read it carefully to understand how we handle your information.

1. Information We Collect

We collect various types of information to provide you with the best possible shopping experience and to improve our services. The information we collect includes:

Personal Information:

  • When you make a purchase, create an account, or contact us, we may collect personal details such as your name, email address, shipping address, phone number, and payment information.

Order Information:

  • We collect information related to your orders, including order details, billing information, and product preferences.

Website Usage Data:

  • We may collect information about how you interact with our website, such as IP address, browser type, device information, pages visited, and how long you spend on our site.

Cookies and Tracking Technologies:

  • We use cookies and similar tracking technologies to enhance your experience on our website. These allow us to recognize your preferences, track shopping cart contents, and improve functionality.

2. How We Use Your Information

The information we collect is used for various purposes to improve your experience with us, including:

  • Order Processing: We use your personal and order information to process and fulfill your orders, including shipping, billing, and customer support.

  • Customer Support: Your contact information helps us respond to inquiries, process returns or exchanges, and resolve any issues with your orders.

  • Marketing and Communication: With your consent, we may use your email address to send you updates, promotional offers, and newsletters about our products and services. You can opt out of marketing emails at any time.

  • Improving Our Website and Services: Usage data allows us to optimize the design and functionality of our website, improving user experience and troubleshooting.

  • Personalization: We may use the information we gather to personalize your shopping experience, such as recommending products based on your browsing and purchase history.

  • Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We take the security of your personal information seriously and implement various measures to protect it from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption: We use Secure Socket Layer (SSL) encryption technology to safeguard your personal and payment information when transmitted over the internet.

  • Data Storage Security: Our databases are stored securely, and we implement industry-standard practices to prevent unauthorized access.

  • Employee Access Control: We restrict access to your information to authorized employees who require it for their roles, and we provide training on data protection practices.

Despite our efforts to protect your information, please be aware that no data transmission over the internet can be completely secure. We cannot guarantee absolute security of your data, but we take every precaution to protect it.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party companies that help us operate our business, such as payment processors, shipping carriers, and email service providers. These service providers are obligated to keep your information confidential and use it only for the services they provide.

  • Business Transfers: If we merge with, acquire, or sell all or a portion of our business, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and ensure that your data is protected.

  • Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, court order, or legal process, or to protect the rights, property, or safety of Fantaenz, our customers, or others.

5. Your Rights

As a customer, you have certain rights regarding the personal information we hold about you. These include:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: If your information is incorrect or incomplete, you can request that we update or correct it.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions, such as if we are required to keep it for legal or accounting purposes.

  • Opt-Out of Marketing: If you no longer wish to receive promotional emails, you can unsubscribe by clicking the "unsubscribe" link in any marketing email we send.

To exercise any of these rights, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and personalize content. Cookies are small text files stored on your device when you visit our website. They help us:

  • Remember your preferences and settings
  • Track your shopping cart and purchase history
  • Analyze website traffic and user behavior
  • Improve the overall functionality of the site

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of our website and limit certain features.

7. Third-Party Links

Our website may contain links to third-party websites that are not controlled by Fantaenz. This Privacy Policy applies only to the information collected by Fantaenz. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of those websites before providing them with any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last Updated" date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: [email protected]
  • Phone: +1 580-679-4507
  • Address: 17390 Riva Ridge Dr, Moreno Valley, CA 92555, United States