Shipping policy

At Fantaenz, we aim to provide you with the best shopping experience, which includes fast, reliable, and affordable shipping services. This Shipping Policy outlines how we handle your orders, including shipping methods, rates, processing times, and delivery times. Please review this policy to understand the shipping process and what to expect when placing an order with us.

1. Order Processing Time

  • Processing Time: All orders are processed and shipped within 2-7 business days from the time of purchase. We process orders Monday through Friday, excluding weekends and holidays.

  • Order Confirmation: After placing your order, you will receive an email confirmation containing your order details and estimated delivery dates.

  • Pre-Orders: If you place an order for an item that is available for pre-order, the processing time will be longer. We will notify you of the estimated ship date and update you on any changes to availability.

  • Holidays & Peak Times: During busy periods, such as holiday seasons or special sales events, processing times may take a little longer. We will notify you of any delays on our website or via email.

2. Shipping Methods and Rates

We offer two main shipping options for domestic and international orders: Standard Shipping and Expedited Shipping. The following details apply to both domestic  (depending on your region).

Standard Shipping

  • Cost: $10.00 for orders between $0.00 and $60.00.

  • Free Shipping: Available on orders over $60.00 within eligible regions.

  • Delivery Time: Standard shipping typically takes 7-15 business days

Expedited Shipping

  • Cost: $20.00, applicable to orders that require faster delivery.

  • Delivery Time: Expedited shipping typically takes 3-7 business days 

3. Shipping Regions

We offer shipping to a variety of regions, both domestically and internationally. Please see the details below:

  • Domestic Shipping: We ship to all states within the United States.

Please note that shipping costs and delivery times may vary for international orders based on the destination.

4. Shipping Carrier

We use reliable shipping carriers to deliver your orders safely and promptly. These include:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • DHL (for international orders)

You will receive a tracking number once your order has been shipped, which will allow you to monitor its progress and estimated delivery date.

5. Shipping Restrictions

We are unable to ship to certain locations due to restrictions. These include:

  • P.O. Boxes: We do not ship to P.O. Boxes.
  • Freight Forwarders: We do not accept orders for shipping to freight forwarding addresses.
  • Restricted Locations: Some countries may have restrictions on importing certain types of products. If we are unable to ship to your location, we will notify you via email as soon as possible.

Please check with your local postal service or customs office to confirm that the items you wish to purchase can be legally imported into your country.

6. Shipping Delays

While we strive to meet the estimated delivery times, please be aware that delays can sometimes occur due to unforeseen circumstances. These delays may be caused by factors such as:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Customs delays (for international shipments)
  • High volume of orders during peak seasons

We cannot be held responsible for any delays caused by the shipping carriers or external circumstances. However, we will do our best to assist you if any issues arise with your shipment.

7. Lost or Stolen Packages

Fantaenz is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. However, we will work with you to resolve any issues and may file a claim with the carrier on your behalf if your order is lost during transit.

If you believe your package has been lost or stolen, please follow these steps:

  1. Check with neighbors or other members of your household to see if the package was received by someone else.
  2. Contact the shipping carrier to inquire about the status of your shipment. The tracking number should provide more information.
  3. Contact us if you are unable to resolve the issue with the carrier. We may assist you by initiating a claim with the carrier.

8. Customs, Duties, and Taxes (for International Orders)

International customers may be subject to customs duties, taxes, or import fees upon arrival of their shipment. These charges are not included in the cost of shipping and are the responsibility of the customer.

  • Customs Charges: Customs fees are determined by the destination country and are typically calculated based on the value of the goods. These fees may include taxes, customs duties, and clearance fees.

  • Customs Declaration: We comply with all customs regulations and declare the value of the items in your order on the customs form. Please be aware that falsifying information on customs forms is illegal.

Before placing an order, we recommend that you check with your local customs office to understand the potential charges you may incur.

9. Address Accuracy

Please ensure that the shipping address provided is accurate and complete. Fantaenz is not responsible for delays or lost packages due to incorrect or incomplete shipping information. If you need to update your shipping address after placing an order, please contact us immediately at [email protected], and we will do our best to make the necessary adjustments before the order is shipped.

10. Customer Support

If you have any questions or concerns about your order, shipping, or tracking, please don’t hesitate to contact us. Our customer support team is here to help:

  • Email: [email protected]
  • Phone: +1 580-679-4507
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)

We will do our best to respond to all inquiries within 24-48 hours.