Terms of service

  • Welcome to Fantaenz. These Terms of Service ("Terms") govern your use of our website, services, and products. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase from us. This agreement is between you and Fantaenz ("we," "us," or "our").

1. Use of the Website

By using our website, you agree to use it solely for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the website complies with all applicable laws and regulations, including local, state, and international laws.

You may not:

  • Engage in any unlawful activities on the website.
  • Interfere with or disrupt the website's operations, servers, or networks.
  • Attempt to gain unauthorized access to any portion of the website or systems.

2. Products and Pricing

Product Availability:
All product offerings are subject to availability. We reserve the right to discontinue any product at any time without notice. If a product you order is out of stock or unavailable, we will notify you promptly and provide alternative options.

Pricing:
Prices are listed on our website and are subject to change without notice. We make every effort to provide accurate pricing; however, if a pricing error occurs, we will notify you and allow you to cancel the order or accept the corrected price.

Product Descriptions:
We strive to provide accurate and detailed descriptions of our products. However, we do not guarantee that all product descriptions are error-free. Colors, sizes, and other specifications may vary slightly due to different display settings or manufacturing processes.

3. Ordering and Payment

By placing an order through our website, you agree to provide accurate and complete information. Once your order is submitted, you will receive an order confirmation email detailing your purchase. Orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for reasons such as:

  • Product unavailability
  • Errors in the order or payment information
  • Fraudulent or suspicious activity

We accept payments through various payment methods, including Visa, MasterCard, American Express, and JCB. By providing your payment information, you authorize us to charge the total order amount, including applicable taxes and shipping fees.

4. Shipping and Delivery

For more information on shipping, please refer to our Shipping Policy. We make every effort to deliver your order in a timely manner. However, delivery dates are estimates and may vary depending on various factors, such as weather conditions, shipping carrier delays, and customs processing for international orders.

You are responsible for providing an accurate shipping address. If your package is lost or delayed due to incorrect or incomplete shipping information, we cannot be held responsible for any inconvenience caused.

5. Returns and Refunds

If you are not satisfied with your purchase, please review our Return Policy for instructions on how to return items. We offer returns and refunds for eligible products under certain conditions, such as if the item is defective, damaged, or incorrect. Please note that returns are subject to approval and may require proof of purchase.

Refunds will be issued to your original payment method, and the processing time may vary depending on your payment provider. Shipping charges are non-refundable unless the return is due to our error.

6. Account and Security

You are responsible for maintaining the confidentiality of your account information, including your username, password, and other account details. You agree to notify us immediately of any unauthorized access to your account. We are not liable for any loss or damage arising from your failure to protect your account details.

7. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

8. Limitation of Liability

To the fullest extent permitted by law, Fantaenz and its affiliates, employees, officers, directors, and agents shall not be liable for any indirect, incidental, special, punitive, or consequential damages, or any loss of profits, revenue, or data, arising from your use of the website, products, or services, even if we were advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms shall not exceed the amount paid by you for the product or service in question.

9. Indemnification

You agree to indemnify and hold harmless Fantaenz and its affiliates, employees, officers, directors, agents, and licensors from any claim, demand, damage, loss, liability, or expense (including legal fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.

10. Intellectual Property

The content on this website, including logos, trademarks, product descriptions, images, and all other materials, is owned by or licensed to Fantaenz and is protected by copyright and intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.

11. Modifications to the Terms

We reserve the right to modify, update, or revise these Terms at any time without notice. Any changes to the Terms will be effective immediately upon posting on the website. It is your responsibility to review these Terms periodically to stay informed about any updates. Your continued use of the website after any changes to the Terms constitutes your acceptance of those changes.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any dispute or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the United States.

13. Termination

We reserve the right to suspend or terminate your access to the website and services at our discretion, without notice, if you violate these Terms or engage in any conduct that we deem harmful to the website, our customers, or our business.

14. Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable, the remaining provisions shall remain in full effect. The unenforceable provision will be modified to reflect the intent of the original provision to the maximum extent allowed by law.

15. Contact Us

If you have any questions or concerns about these Terms or any aspect of our website or services, please feel free to contact us:

  • Email: [email protected]
  • Phone: +1 580-679-4507
  • Mailing Address: 17390 Riva Ridge Dr, Moreno Valley, CA 92555, United States