Contact Us

Thank you for your interest in Fantaenz. We value each of our customers and are here to help you with any questions, comments, or concerns you may have. Whether you’re inquiring about our products, need assistance with an order, or simply want to know more about our brand, our dedicated team is here to assist you every step of the way. We strive to provide excellent customer service and ensure a seamless experience when interacting with our company.

We believe in clear communication and are committed to making it as easy as possible for you to reach us. Whether you prefer contacting us via email, phone, or mail, we’ve provided all the necessary details for you to get in touch. Our goal is to make sure that you feel valued and heard throughout your journey with Fantaenz.

How to Contact Us

We understand that different customers have different preferences when it comes to reaching out. Whether you need immediate assistance, have a product question, or want to share your feedback, there are multiple ways to contact us. We’re available to answer your inquiries via phone, email, or even through traditional mail. Find all the relevant details below:

Email Us

The quickest and easiest way to get in touch with us is via email. Our customer support team is available to respond to inquiries, resolve any issues, and provide you with the necessary information about our products and services. Whether you have a question about an order, a product, or a general inquiry about our company, feel free to reach out.

  • Email Address: [email protected]
  • Response Time: We aim to respond to all emails within 24 to 48 hours, excluding weekends and holidays. We appreciate your patience as we work to provide thorough and helpful responses to your inquiries.

Why Email Us?

  • Product inquiries or requests for more information
  • Assistance with an order or tracking your shipment
  • Returns and exchange support
  • Technical support for website-related issues
  • Any general questions or feedback on our products and services

At Fantaenz, we make it a priority to ensure that every email inquiry is addressed promptly. We understand that your time is valuable, and we do our best to get back to you as quickly as possible. If your inquiry requires a more complex response, we may ask for additional details to provide you with the most accurate information.

Call Us

If you prefer to speak directly with someone, you can reach our customer service team by phone. We are available to assist with order-related inquiries, product recommendations, and any general questions you may have about our brand.

  • Phone Number: +1 580-679-4507
  • Business Hours: Our phone lines are open from 9:00 AM to 6:00 PM (EST), Monday through Friday. We are closed on weekends, but we encourage you to email us if you need urgent assistance outside of business hours, and we’ll respond as soon as possible.

Why Call Us?

  • Immediate assistance with order-related inquiries
  • Product recommendations or advice on purchasing
  • Issues with payment or shipping
  • Questions regarding returns or exchanges
  • Any urgent concerns requiring immediate attention

While email is often the best way to get in touch for general inquiries, calling is ideal for more immediate support. Our customer service team is trained to handle a variety of requests efficiently, and we’re happy to assist you however we can.

Mailing Address

For those who prefer traditional communication or need to send documents, physical returns, or exchanges, we can be reached by mail at the following address:

  • Address:17390 Riva Ridge Dr, Moreno Valley, CA 92555, United States

Please ensure that any physical correspondence includes your order number or relevant information so we can assist you promptly. Whether it’s a return, warranty issue, or a customer service inquiry that requires documentation, we’ll handle your request with care.

Why Mail Us?

  • Return products through our physical address (if needed)
  • Send us feedback, requests, or other inquiries in writing
  • For legal or business-related correspondence

While email and phone are the most efficient ways to get in touch with us, we understand that some matters may require written documentation, and we welcome any mail you’d like to send. We handle all physical mail with the utmost attention and care.

Our Business Hours

Our team is available during the following hours to provide customer service:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday and Sunday: Closed

We are closed on weekends and public holidays but encourage you to reach out via email, and we will respond promptly during the next business day. We understand the importance of timely communication, and we aim to provide responses as quickly as possible, especially during peak times.

Why Choose Fantaenz?

When you reach out to Fantaenz, you're not just contacting a company; you're connecting with a team that genuinely cares about your experience. Here’s why customers prefer reaching out to us:

  1. Customer-Centric: Our top priority is your satisfaction. Whether you have a question about our products or need assistance with your order, we will always put you first.
  2. Personalized Service: We believe in providing personalized assistance, ensuring that we meet your specific needs and address your concerns in the best way possible.
  3. Quick Response Times: We work hard to answer all inquiries in a timely manner, ensuring that your experience with us is smooth and seamless.
  4. Comprehensive Support: Whether it's an order-related issue, a product question, or general feedback, we’re here to provide thorough and helpful responses.

At Fantaenz, we believe in building lasting relationships with our customers. Whether you reach out by phone, email, or mail, we’re committed to making sure you have the best experience possible. Don’t hesitate to get in touch if you need help – we’re always happy to assist!